Frequently Asked Questions

Answer：Please make sure that the save address and the name of the PCAP packets only contain English acters.

Answer：RS LiDAR only supports saving data in pcap format.

Answer：The unit is meter.

Answer：(1) After changing the PC IP, you need to cut the LiDAR connection and reconnect;
(2) After unplug the LiDAR, you need to examine the connection of the LiDAR;
(3) Check if the ports are configured correctly;

Answer：First of all, please make sure that you are using the right RSView version for your LiDAR. RSView for different RoboSense LiDAR products can be find on RoboSense website.
For Windows users, please check the PC IP setting, RSView port setting and the firewall status of your computer. Please make sure that your PC IP is the destination IP of the LiDAR, and the RSView MSOP port is the LiDAR MSOP Port. After which, please check if the firewall on your computer permits the operation of the RSView, if not, please turn off the firewall. If there is still no point cloud display, set the administrator authority for the RSView and set the RSView to be compatible with Windows7, then run as administrator.
B. If you are using Ubuntu, please make sure that your PC IP and the MSPO and DIFOP of the RSView are set correctly.

Answer：You can download RSView from RoboSense official website or you can ask your account manager for it. https://www.robosense.ai/en/resources
Currently, there are only RSView for Windows and Ubutu.
RSView is compatible with Windows 10 and Ubuntu 16.04.